Look, we’ll absolutely try our best! If your order has already been shipped, then we won’t be able to cancel it. Sometimes our warehouse is super quick (shipping within an hour of being ordered) so most of the time we’ll be unable to. We're also based here in Australia, so unfortunately different time zones can mean a delay in letting your local warehouse know. But like I said, we’ll absolutely try our best. Contact us on 0418195812 or admin@beachcabana.com.au if you’d like your order cancelled.

Great! Beach Cabana is the absolute best presents idea, ever! Unfortunately we don't offer a gift wrapping service or personalised gift notes. But we make sure no invoices are sent with your order.

Oh no! We're sorry to hear that. Please contact the retailer that you purchased the item from and they will be able to help you.

We’re so flattered! Please fill out the form, and one of our wholesale team from across the world will be in touch with you.

Australia Post sometimes splits orders into multiple deliveries. They put a little drop down box on their tracking page. Just click on it to see what's happening with the next delivery...

Absolutely. Check out our returns policies below.

Returns
We offer 30 days from when you receive to return your Beach Cabana order for change of mind. Product must be unused with fully intact packaging. Once we receive your return back to our warehouse we will assess the product and then refund it. Unfortunately we don't offer prepaid labels for returns, exchanges or change of mind. We recommend when sending your order back to us using a trackable service as we're not responsible for lost or damaged returns.

Exchanges
Unfortunately we're unable to offer exchanges, however please feel free to return your product/s so we can refund them and you can repurchase what you would like on our site.

Faults
We offer a 12 month warranty on all our Beach Cabana products. To obtain a replacement for a faulty product, the below will need to be provided to our customer service team for assessment through our faulty form.

Proof of the product fault.

Proof of purchase ie: order number, retail receipt, bank statement.

Fill out this form here and we'll get back to you about your return in 1 business day.

Due to unforeseen duties and charges incurred at customs we are unable to send replacement products internationally from our warehouses in Australia, The Netherlands or the United States. If you are a Beach Cabana online customer with a faulty product and reside internationally, we are able to offer you a full refund for your faulty product. If you have bought from one of our wholesale partners then you will need to get in contact with them for their replacement policy.

We sure do.

Get in touch and we’ll let you know. Make sure you let us know what products you’re after, how many, or what your budget is and we’ll see what we can do.

All we want in this world is to share Australia’s unique and fun summer lifestyle with the world.

We exist to bring positivity to people’s lives, smiles to their faces and help them savour every precious moment. We dream of people joining in our movement, our way of life, the feeling, the experience.